Return and Exchange policy FAQ
EllaXCo strives to provide the best customer service. Please see frequently asked questions about returns, refunds, and exchanges below.
If you do not see what you are looking for, feel free to shoot us an email at ellaxcompany@gmail.com.
How do I return?
- Visit our returns center https://ellaxco.returnscenter.com
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 10 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Discounted items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of items that do not fit you. Once the exchange request is approved, the replaced item will be shipped to you.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, please contact us at ellaxcompany@gmail.com.